Frequently asked questions
What is the return policy?
Because each item is produced in very limited quantities, we do not accept returns or exchanges.
If your item arrives damaged or defective, please reach out to us within 7 days of delivery at syntheticfaces@gmail.com and we’ll make it right.
When will I get my order?
We currently are pre-sale only — that means your items are made to order.
Please allow 3–4 weeks for production and shipping. You’ll get a tracking email as soon as your order is on its way.
Thanks for your patience and support! Delivery times vary depending on your location.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.